CFI Blog

Juntos Harnesses Artificial Intelligence to Improve Customer Engagement for BBVA Bancomer and Bancolombia

Customer Engagement With AI for BBVA

Artificial Intelligence (AI) has advanced to such a stage that it can now be used to write essays, make-up songs, and even converse with people. Many high-tech companies are using this feature to engage AI in customer service.  Recently, Juntos, a fintech startup, has developed AI for customer engagement and product usage. This technology is … Read more

Fifty-Eight Percent of Women in India Report Difficulty Accessing Credit, Savings, or Jobs Because of their Gender

Challenges Women Face in Accessing Savings or Jobs

Even though there has been a lot of development in India, and people are changing their mentality, the issue of the gender gap and financial inclusion is still there. Women still face challenges while accessing jobs, savings, or credit. No matter how educated or talented a woman is, it can still be difficult for her … Read more

What Impact Investors Could Learn from Microfinance?

What Impact Investors Could Learn from Microfinance

Impact Investing and Microfinance are vastly different, yet, fundamentally the same when it comes to making a positive social impact. Both of them aim to generate financial benefits and returns while simultaneously promoting positive social change. Impact investments can generate enough financial return to contribute to a multitude of societal issues, including climate change, renewable … Read more

Steering Financial Education Towards Creating Financial Capability in Mexico

Steering Financial Education Towards Creating Financial Capability in Mexico

Economic experts have recognized financial education as the key to financial inclusion and freedom. Financial freedom and security will boost consumer spending, accelerating industrial production and creating jobs. The requirement for financial education has become the core component of multiple countries’ economic policies and shall continue to be to bring the equitable distribution of wealth … Read more

The Heart and Science of Client Assessment

The Heart and Science of Client Assessment

Health indicators can cover certain characteristics of a population that can be quantifiable for researchers to use. As they take this information to measure up the health of that population. Now certain leading indicators of health can be easily included in this list, like the accessibility of common people to healthcare services, the overall quality … Read more

Support the Global Appeal for Responsible Microfinance

Support the Global Appeal for Responsible Microfinance

Microfinance institutions came with the main intention of helping people by providing them with microloans. But slowly, due to a lack of proper regulation and legal framework, they started offering predatory services to the clients.  To deal with this, the “Global Appeal for Responsible Microfinance” was introduced during the Convergences 2015 World Forum in Paris. … Read more

FINCONECTA: Building Bridges Between Financial Institutions and Fintechs

FINCONECTA Building Bridges Between Financial Institutions and Fintechs

These days, fintech companies are getting very famous. Fintech companies are basically technology-based companies that provide innovative financial services and products through digital channels. Fintech is a combination of “finance” and “technology”, and fintech companies leverage advanced technology and software to create new and innovative ways to offer financial services and products to customers. With … Read more

Kopo Kopo Building on the Rails of Mobile Money in Kenya

Kopo Kopo Building on the Rails of Mobile Money in Kenya

With the advancement in technology and popularity and easy access to phones, online transactions through mobile phones are getting very famous throughout the world. Even in developing countries like Kenya, people are getting used to mobile transactions.  Mobile money has definitely made our lives easy. Now you do not need to rush to the bank … Read more

Picking Up the Pieces: The Role of Microfinance Institutions in Post-Ebola Recovery

The Role of Microfinance Institutions in Post-Ebola Recovery

The Ebola virus came as a shocker for everyone. No one was prepared for it. Many people lost their lives, and others lost their family members, jobs, and businesses. Most affected countries by this virus were Guinea, Sierra Leone, and Liberia.  The Ebola virus spread in Africa from 2014-2016. Africa is in its developing stage, … Read more

Financial Diaries: Three Behavioral Implications of How Low-Income Households Pay for Healthcare in Mexico

How Low-Income Households Pay for Healthcare in Mexico

Mexico faces a range of health challenges, from infectious diseases to chronic conditions and mental health issues. Some of the most common diseases in Mexico are insect-borne diseases, hepatitis, obesity, depression, tuberculosis, diabetes, Vector-borne diseases, Gastrointestinal diseases, etc.  But when it comes to healthcare, good healthcare is very expensive, so it becomes very difficult for … Read more